Returns And Exchanges

Return Procedure

Merchandise may be returned for credit subject to the following terms and conditions: 

Returns must be made within 30 days of purchase. Any freight charges associated with the returned merchandise are the responsibility of the customer. Original shipping charges are not refundable on returned items. 

Call York X-ray & Orthopedic Supply’s Customer Service at (800) 334-6427 to obtain an RMA (Return Material Authorization) number. Write the number clearly on the outside of the package and ship to the address provided to you by Customer Service. Return shipping is at the customer’s expense. Returns must be shipped within 30 days of receiving the RMA number to avoid restocking fees. 

All returns must have an RMA number. There is a 20% restocking fee on all returns after 30 days. No returns will be accepted after 60 days. 

Unauthorized returns could be refused. If accepted they are automatically subject to a 15% processing fee and a $10 administrative charge. 

All returns must be received in new/resalable condition and in the original packaging. 

Return of any goods drop-shipped directly to you by a third party manufacturer represented by York X-ray & Orthopedic Supply is subject to the approval and terms of that manufacturer. 

Credits (less shipping and restocking fees) are issued to an account only after the merchandise has been received, inspected and confirmed to be in resalable condition. The customer is responsible for properly packaging the item to avoid damage during shipment. No credits will be issued for items received in non-resalable condition. All credits must be redeemed within 180 days. 

Merchandise being returned as a result of a York X-ray & Orthopedic Supply error, will be credited for both the item and all shipping charges. No restocking fee will be applied. 

Credits will be issued only to the original purchaser. 

No refunds will be issued for under $25.00. Credit balance will be applied to future purchases made within 180 days. 

Sales of special or custom order items are final upon shipment and may not be returned for credit. 

If a shipment arrives damaged or if the box appears so, note damage on the delivery bill and have the driver sign it, acknowledging the damage. Contact York X-ray & Orthopedic Supply’s Customer Service at 800-334-6427 within 10 days of receipt to start processing the insurance claim. Save the container and merchandise for inspection. 

Please check your packing slip and order confirmation to see if any items were on backorder or going to drop ship from the manufacturer. If we deliver an incorrect product of if there is an error in the quantity delivered, please call Customer Service to make arrangements to correct the error and obtain a return authorization number. We will correct the error without additional charge to you. Discrepancies must be reported within 10 business days or receipt of the shipment. Please keep all original packaging if an item is missing from your shipment in case a shipping claim has to be filed. 


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